About Us

The hospitality industry often struggles with managing work orders efficiently, leading to delays and poor guest experiences. Co-founders Daniel Lee and Nikhil Jha, former Ritz-Carlton colleagues, created Arcadia Hospitality to address these issues using AI and chatbots.

Arcadia's platform comprises a guest chatbot, a mobile app for employees, and a desktop application for admins. The chatbot allows guests to request services and report issues, which are assigned to staff based on proximity and workload. The mobile app enables employees to manage tasks on the go, while the desktop application gives admins control over work orders, employee management, and menu items.

Arcadia also handles monetary transactions for services like in-room dining, creating a seamless guest experience. By connecting guests, employees, and administrators, Arcadia aims to enhance service standards and operational efficiency in the hospitality industry.